Richard Conway CV

Curriculum Vitae: Richard Conway

E-mail: richard@cs-ts.co.uk

Location: London, UK

A versatile, successful and perceptive professional whose experience, interest and training has led to a motivated and determined career in I.T.

Professional

Successfully organised and co-managed an upgrade of a 250 workstation, 25 Server (Windows and Unix/Linux) Local/Wide Area Network across 5 company locations.
Involvement with bespoke data-management and call-centre software together with extensive systems and network administration, server and workstation configuration under Windows 95, 98, NT, 2000 and XP, and Unix (SGI, HP, Sun, Sequent, Linux).
Excellent customer and end user support, implementing configuration, installation, and troubleshooting of hardware, bespoke and commercial software.

Skills

Extensive experience of tech. support for Windows comms and Internet for a major ISP.
An in-depth understanding of computing and the Internet derived from first principles.
A thorough and committed individual with a proven ability to assimilate new skills rapidly and work under his own initiative as part of a team and as a manager.
An analytical, logical and methodical lateral thinker who is good at problem solving.
An understanding of network infrastructure, DNS, DHCP, TCP/IP, HTTP, FTP, LAN/WAN.
Hands-on knowledge of computer architecture, workstation builds and server installation.
Installation and configuration of NT4W, NT4S, Win2K Pro, Win2K Server, XP Pro.
Extensive use of Unix, including Linux, for building, optimising and maintaining Mail, DNS, Web, FTP and Data Servers, including Sendmail configuration and troubleshooting.
Understanding and experience of Internet domains under the .com and .uk top-level domains. Procurement, transferring, management and DNS under Unix and Windows.
Network Security and Firewall management, Contingency and Disaster Recovery Strategies. LAN and email server anti-virus strategies.

Career

· 2003-5: Freelance I.T. Support, including:

- Online Technical Support for CIX Conferencing/ISP (Pipex). Windows networking, application support, email, DNS, domains, Windows 9x, 2000 & XP.

- Installation, Data Migration and Support of Schools Pupil Assessment Software and intranet web-based (IIS/ASP.Net) schools project management application. Windows NT4, 2000 & 2003 Server, IIS4, IIS5, IIS6, TCP/IP, Active Directory, Proxies & Policies.

- Installation and tech. support of wireless networks for Homes/Small Offices. LAN Protocols (wireless & wired), TCP/IP, Routing, Switching, Linux Servers & Workstations, Firewalls, Network Security, Virus & Spyware Prevention.

· 1997 - 2002: IT Company: Unix, Windows & Network Admin.

- Extensive use of Unix (Irix, HP/UX, Solaris, Linux) and Unidata.

- Implementation and development of e-mail facilities using Outlook 97/98/2000/2002 and Windows 95/98/NT4/2000/XP.

- Working alongside programmers as an analyst and consultant.

- Configuring e-mail servers (sendmail on Linux, Irix, HP/UX, Solaris).

- E-mail and PC/Windows troubleshooting/support as well as general LAN, Internet and TCP/IP problem-solving.

- DNS administration. Network Routing. LAN Security. Web Server Setup and administration. FTP Server setup and Administration.

- Server admin for SGI Irix, HP/UX, Solaris, Linux (Red Hat, Mandrake), Windows NT4 Server, Windows 2000 Server.

- Firewall Admin (Linux & Cisco PIX 515). VPN Setup and admin. ADSL Setup and Admin. ISDN Setup and Admin. Leased line setup and admin. Windows 2000 LAN/Active Directory setup and admin. Purchase and management of Internet domains.

· 1991 - 1997: Hospital: Senior Staff Pharmacist: Pharmacy Computer Services Manager (40 staff).

- Representative of two General hospitals on the User Group for the South Western Regional Health Authority pharmacy computer system.

- Actively liaised with the system's authors, helping with implementation, suggesting and implementing changes and tracking down bugs. Helped develop the stand-alone Disaster Recovery system.

- Liaison with Micronetics re. the MSM-Unix system used on the pharmacy computer system, running on an ICL DRS6000 Unix server with 16 PCs acting as terminals.

- Main contact for the department with the District Computer Centre related to problems with its Novell Netware server 1000-user LAN/WAN.

- Successfully implemented a system for ward topping up using bar-coded stock lists and hand-held barcode readers and laser scanners.

· 1985 - 1991: Hospital: Locum Pharmacist.

- Normal pharmacy duties (ward pharmacy, drug purchasing, drug information and dispensary management), managing the department's computer system.

- Wrote a dBase II program to track ward stock lists.

- Wrote a Basic program to carry out bulk labelling of pre-packed and specially dispensed medicines.

· 1975 - 1985: Retail Pharmacy Branch Manager (20 staff) for 3 years.

Retail Pharmacy Branch Manager (5 staff) for 3 years.

Retail Pharmacy Front Shop Manager (22 staff) for 3 years.

Attended many courses including an Appraisal Workshop, Instructional Techniques, Finance, Recruitment, Marketing and Management.

Personal

· British Citizen. Born 9^th May, 1953 in London. Full clean UK driving licence.

· Education: 8 O-Levels, 3 A-Levels, Bachelor of Pharmacy degree.

· Leisure Interests Include: Music (accomplished guitarist), Electronics, Technology, Astronomy, Cinema, Reading, Cooking, Walking/Hiking and Cycling.

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