2. |
PURPOSE |
2.1 |
To enable employees who have a grievance or believe they have been harassed or bullied or suffered discrimination to make a complaint which will be treated seriously.
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2.2 |
To enable management to respond to complaints fairly and promptly, and in a serious and sensitive manner.
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2.3 |
To provide guidance and to encourage the use of informal methods of resolving complaints where these are appropriate. |