Email is a very powerful medium for communicating with clients, customers
and users.. Perhaps the single most significant advantage is that many
of them prefer it.
What sort of response does email to your organization get?
Is the response timely and appropriate?
Do you need to respond from several locations?
How do you make it simple and foolproof for your people?
Most email accounts are built around the idea that one person will operate
them. Of course, it's not difficult to allow team access but management
becomes more complex. You need to make sure that your contacts get a single
response - not two or zero. You may also need all the team to have access
to the history of a particular client.
Is email a viable alternative to the phone for a helpline? We can't
show you the mail our customers have received for reasons of confidentiality
but it is very similar to this public posting
I've reached the point where instead of seemingly struggling and
fighting against my despair, I just sort of lay back and let it wash over
me. It's a strange feeling, to know that I'm full of the same old
self-hatred and self-loathing, and yet I seem to be numb to it all, to
everything. I don't know....is being numb better than feeling?
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