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R. T. RUSSELL

Terms & Conditions



Making a Purchase

Several of our products are entirely free or are shareware; these may be downloaded directly from our website. For those products where a payment is due please send a cheque made payable to R.T.Russell, enclosing your name and address and details of the product ordered. Quoted prices are inclusive of delivery in the UK. If ordering from outside the UK, or if you wish to pay in a currency other than Pounds Sterling, please contact us for delivery charges and alternative methods of payment (we can accept payment by Direct Bank Transfer, by Western Union Money Transfer, by MoneyGram or by PayPal).

Schools and Colleges

We are happy to receive official orders from UK schools and colleges. We will send a VAT invoice with the goods; payment terms are 30 days from date of invoice. In the case of software products (e.g. BBC BASIC for Windows) multi-user site licences are available; enquire for details, stating the number of simultaneous users required.

Shipping and Handling

All our products are shipped by First Class Royal Mail. We aim to dispatch your order within 48 hours of receipt, but in exceptional circumstances it may take up to 14 days. If an item is out of stock we will inform you by email; you will always have the option to cancel your order if you prefer not to wait. If you order a software product online we will normally send it as an email attachment or provide download instructions.

Returns Policy

Should an item arrive damaged please return it to us (we will reimburse the cost of the return shipping). We will either replace it immediately or refund your money. If for any reason you are not completely happy with your purchase, you may (within fourteen days of receipt, and at your own expense) return the goods to us in perfect condition, complete with all original packaging and any documentation supplied, for a full refund. Your statutory rights are not affected.

Customer Support and Service

If you need to get in touch, please use one of the methods listed on our contact us page. We often check and respond to emails out of office hours, and there is a telephone answering machine for when the office is unmanned. Calls are charged at normal rates.

Privacy Policy

No personal details are collected other than name, address and (optionally) email. We will not under any circumstances make your details available to a third party. Very occasionally we may inform you by email of new products and upgrades, but you may of course choose not to receive such information (let us know when placing your order, or simply don't tell us your email address!). All information is collected in accordance with the Data Protection Act 1998. We do not send random marketing emails ('spam'). This site does not use 'cookies'.

Complaints

If you are in any way dissatisfied with products or services received from us please contact us immediately. Any complaints will be dealt with fairly and properly, and we will endeavour to respond within 48 hours.


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