Steve Cotterell's Site


Here is my full CV:


CAREER SUMMARY

I am an IT professional with over twenty five years experience encompassing almost all aspects of personal computers and PC software. I have specialist skills in the production of training materials and manuals and of user support and training.

KEY SKILLS

PROJECT MANAGEMENT

The planning, scheduling, allocating and tracking of project work using several PM software packages including Project Manager Workbench and Microsoft Project.

TRAINING

Assessing training needs, planning, preparing and running effective training courses for users of a variety of software packages. Writing training manuals, technical information sheets and monthly computer newsletters.

WORDPERFECT

Maintaining an expertise in the use of DOS and Windows versions of WordPerfect and producing macros using the inbuilt macro language.

DATABASE DEVELOPMENT

Designing and developing databases using several packages including Microsoft Access, DataEase and DataPerfect.

USER HELP DESK

Managing a help desk serving over 100 users of a Novell network, supporting their needs on a day to day basis by telephone and in person, offering advice, training and practical help as appropriate.

COMPUTER JOURNALISM

I am Technical Editor for Project Manager Today magazine and write (or have written) for PC Magazine, PC Pro, PC Advisor, What PC, PC World, PCLan, IT Week, PC Week, BIOS online publication, Unplugged, S & N Agenda, LinuxUser, Mobile Choice, the CD-ROM UG magazine, the national and local press.  I have also undertaken case study commissions and other work from PR agencies and software vendors.

HARDWARE & SOFTWARE PROCUREMENT

Assessing user needs, evaluating and advising on procurement of hardware and software. Liaising with suppliers and implementing and monitoring arrangements for third party maintenance of systems.

CAREER HISTORY

1996 - 2012 Freelance Computer Journalist

Writing software reviews, case studies and material of a more general nature for a number of nationally known magazines, companies and agencies.  Since September 2004 I have been the Software Assessor for the APM Group/Cabinet Office's project management software tool evaluation service and am also the Auditor for their ITIL software assessment scheme. 

1993 - 1996 DSS Information Technology Services Agency
PROJECTS TEAM LEADER (HEO)

Led a team designing and installing relational databases for users throughout DSS headquarters offices.
Wrote the suite of WordPerfect macros used by the Press Office to create and issue Press Releases to the national press.
Successfully prepared and delivered training to all users of the headquarters Post Logging system.

1989 - 1993 Monopolies and Mergers Commission (on secondment)
USER SUPPORT MANAGER (HEO)

Successfully trained users of all grades on conversion from MultiMate word processing software to WordPerfect.
Managed the help desk supporting all users.
Handled the evaluation and procurement of hardware and software and developed systems for use in specific applications.

1988 - 1989 PROJECT OFFICER (HEO)

Evaluated and procured hardware and software for headquarters users.
Successfully implemented arrangements for third party maintenance of hardware and maintained asset register.
Provided BT Gold electronic mail service to senior officers and trained them to use the system. Developed WordPerfect macros that simplified the operation.

1987 - 1988 PROJECT INFORMATION & CONTROL SYSTEM USER SUPPORT MANAGER (HEO)

Developed training material and trained system operators.
Coordinated system testing and quality assurance and vetted requests for change and trouble reports destined for technical experts.
Produced successful Information Bulletin and promotional material.

1985 - 1987 DENTAL APPEALS SECTION SUPERVISOR (EO)

Arranged appeals against Dental Estimates Board decisions.
Automated much of the section's work, reducing by 80% the amount of time it took to arrange an appeal hearing.
Managed, trained and allocated work to a staff of 14 people.

QUALIFICATIONS

1970 - HNC in Business Studies; 1967 - ONC in Business Studies; 1960 - 2 'O' Level GCEs

PERSONAL PROFILE

My leisure activities include walking, stamp collecting, the study of moths and butterflies and charity work for Save the Children. I am married with two adult daughters, enjoy excellent health and am a non-smoker.