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Curriculum Vitae: Richard Conway



Location: London, UK



A versatile, successful and perceptive professional whose experience, interest and training has led to a motivated and determined career in I.T.




  • Successfully organised and co-managed an upgrade of a 250 workstation, 25 Server (Windows and Unix/Linux) Local/Wide Area Network across 5 company locations.
  • Involvement with bespoke data-management and call-centre software together with extensive systems and network administration, server and workstation configuration under Windows 95, 98, NT, 2000 and XP, and Unix (SGI, HP, Sun, Sequent, Linux).
  • Excellent customer and end user support, implementing configuration, installation, and troubleshooting of hardware, bespoke and commercial software.




  • Extensive experience of tech. support for Windows comms and Internet for a major ISP.
  • An in-depth understanding of computing and the Internet derived from first principles.
  • A thorough and committed individual with a proven ability to assimilate new skills rapidly and work under his own initiative as part of a team and as a manager.
  • An analytical, logical and methodical lateral thinker who is good at problem solving.
  • An understanding of network infrastructure, DNS, DHCP, TCP/IP, HTTP, FTP, LAN/WAN.
  • Hands-on knowledge of computer architecture, workstation builds and server installation.
  • Installation and configuration of NT4W, NT4S, Win2K Pro, Win2K Server, XP Pro.
  • Extensive use of Unix, including Linux, for building, optimising and maintaining Mail, DNS, Web, FTP and Data Servers, including Sendmail configuration and troubleshooting.
  • Understanding and experience of Internet domains under the .com and .uk top-level domains. Procurement, transferring, management and DNS under Unix and Windows.
  • Network Security and Firewall management, Contingency and Disaster Recovery Strategies. LAN and email server anti-virus strategies.




         2003-5: Freelance I.T. Support, including:

-        Online Technical Support for CIX Conferencing/ISP (Pipex). Windows networking, application support, email, DNS, domains, Windows 9x, 2000 & XP.

-        Installation, Data Migration and Support of Schools Pupil Assessment Software and intranet web-based (IIS/ASP.Net) schools project management application. Windows NT4, 2000 & 2003 Server, IIS4, IIS5, IIS6, TCP/IP, Active Directory, Proxies & Policies.

-        Installation and tech. support of wireless networks for Homes/Small Offices. LAN Protocols (wireless & wired), TCP/IP, Routing, Switching, Linux Servers & Workstations, Firewalls, Network Security, Virus & Spyware Prevention.


         1997 - 2002: IT Company: Unix, Windows & Network Admin.

-         Extensive use of Unix (Irix, HP/UX, Solaris, Linux) and Unidata.

-         Implementation and development of e-mail facilities using Outlook 97/98/2000/2002 and Windows 95/98/NT4/2000/XP.

-         Working alongside programmers as an analyst and consultant.

-         Configuring e-mail servers (sendmail on Linux, Irix, HP/UX, Solaris).

-         E-mail and PC/Windows troubleshooting/support as well as general LAN, Internet and TCP/IP problem-solving.

-         DNS administration. Network Routing. LAN Security. Web Server Setup and administration. FTP Server setup and Administration.

-         Server admin for SGI Irix, HP/UX, Solaris, Linux (Red Hat, Mandrake), Windows NT4 Server, Windows 2000 Server.

-         Firewall Admin (Linux & Cisco PIX 515). VPN Setup and admin. ADSL Setup and Admin. ISDN Setup and Admin. Leased line setup and admin. Windows 2000 LAN/Active Directory setup and admin. Purchase and management of Internet domains.


         1991 - 1997: Hospital: Senior Staff Pharmacist: Pharmacy Computer Services Manager (40 staff).

-         Representative of two General hospitals on the User Group for the South Western Regional Health Authority pharmacy computer system.

-         Actively liaised with the system's authors, helping with implementation, suggesting and implementing changes and tracking down bugs. Helped develop the stand-alone Disaster Recovery system.

-         Liaison with Micronetics re. the MSM-Unix system used on the pharmacy computer system, running on an ICL DRS6000 Unix server with 16 PCs acting as terminals.

-         Main contact for the department with the District Computer Centre related to problems with its Novell Netware server 1000-user LAN/WAN.

-         Successfully implemented a system for ward topping up using bar-coded stock lists and hand-held barcode readers and laser scanners.


         1985 - 1991: Hospital: Locum Pharmacist.

-         Normal pharmacy duties (ward pharmacy, drug purchasing, drug information and dispensary management), managing the department's computer system.

-         Wrote a dBase II program to track ward stock lists.

-         Wrote a Basic program to carry out bulk labelling of pre-packed and specially dispensed medicines.


         1975 - 1985: Retail Pharmacy Branch Manager (20 staff) for 3 years.

Retail Pharmacy Branch Manager (5 staff) for 3 years.

Retail Pharmacy Front Shop Manager (22 staff) for 3 years.

Attended many courses including an Appraisal Workshop, Instructional Techniques, Finance, Recruitment, Marketing and Management.



         British Citizen. Born 9th May, 1953 in London. Full clean UK driving licence.

         Education: 8 O-Levels, 3 A-Levels, Bachelor of Pharmacy degree.

         Leisure Interests Include: Music (accomplished guitarist), Electronics, Technology, Astronomy, Cinema, Reading, Cooking, Walking/Hiking and Cycling.


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