COMPLAINTS PROCEDURE
FOR STAFF EMPLOYED IN SCHOOLS
CONTENTS
Section 1
APPLICATION
Section 2
PURPOSE
Section 3
TYPES OF COMPLAINT
Section 4
HANDLING EMPLOYEES COMPLAINTS – STATEMENT OF PRINCIPLES
Section 5
ACCOMPANIMENT AND REPRESENTATION
Section 6
PROCEDURE FOR GRIEVANCE COMPLAINTS
Section 7
COLLECTIVE DISPUTES PROCEDURE
Appendix 1
Flow Chart for Formal Procedures for Employee Grievances
Appendix 2
Flow Chart for Formal Procedures for Headteacher Grievances and grievances against Headteachers
Section 8
PROCEDURE FOR COMPLAINTS OF HARASSMENT, BULLYING AND DISCRIMINATION
Section 9
RESTORING WORKING RELATIONSHIPS
Section 10
DISCIPLINARY IMPLICATIONS
Nominating Investigating Governors
Recommended Procedures for harassment, bullying and discrimination Hearings / Appeal Hearings
POLICIES AND PROCEDURES
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